Refund & Replacement Policy

We want our customers to receive products that meet Vetrix’s quality standards. Please review the following policy before completing your purchase.

Open Products

Opened products are not eligible for return or refund.

Expired Products

Expired products are not eligible for return, refund, or replacement solely due to expiration.

Customers are responsible for reviewing product expiration dates and using products in accordance with the applicable labeling and instructions.

Defective Products

If you believe you have received a defective product, please contact Vetrix. We will review the reported issue and, when a product defect is confirmed, Vetrix will replace the affected product at no additional product cost.

We may request information regarding the product, including the product name, lot number, expiration date, photographs, and a description of the issue, to allow us to evaluate the reported defect.

Shipping Damage or Incorrect Orders

If you receive a product that was damaged during shipment or an item that does not match your order, please contact Vetrix promptly so that we can evaluate the issue and arrange an appropriate resolution.

Policy Acknowledgement

By completing a purchase through the Vetrix online store, you acknowledge that you have reviewed and agree to this Refund & Replacement Policy.

Vetrix
5565 Dunroven Way
Dawsonville, GA 30534